❓ Order Grabbing FAQ

This section covers common issues encountered while using ShanDian.

💡 Troubleshooting Tips

Check the order logs first
Enable detailed logging
Keep the software up to date
For software issues, see: Software FAQ

faq_order_1

📜 Log Types

[Website] – Responses or restrictions from the website
Other logs – System messages from ShanDian

🚫 Operation Too Fast

Usually caused by:

Refresh interval set too low
Shared VPN IP

Try switching nodes and check your IP at https://ip.skk.moe.

🔄 Order List Errors

Possible reasons:

Excessive refresh frequency
Website updates
Server downtime
Website URL changes

📭 No Orders Displayed

Account lacks permission
Website update
Filters too restrictive

❌ Grab Failed

Order grabbing is competitive. Improve network and hardware performance.

🔁 Duplicate Orders

Includes:

Manually released orders
Orders locked by others

They are skipped and retried after 3 minutes.

🛡 Cloudflare Loop

Usually caused by low-quality VPN IPs.

⏳ High Latency

Use a VPN closer to the server location.